It depends a lot on your connection speed. If you're still on dial-up, some of this just isn't going to work well no matter what. Broadband makes a night-and-day difference. Is DSL or cable available in your area yet?

First thing I'd do is reboot and try again. Sounds dumb but you'd be amazed how many 'tech problems' fix themselves with a restart. If that doesn't work, write down the EXACT error message and search for it — somebody on Experts-Exchange or a Geocities help page has hit the same thing.

Whatever you do, don't pay some 'computer guy' $80/hour to do this. It's a 20-minute job you can handle yourself. There are step-by-step guides all over the web with screenshots. Save your money for a faster modem or more RAM.

Honestly the manual that came with it explains this pretty well if you actually read it. I know nobody reads manuals but for once it's worth flipping through. The troubleshooting section in the back covers the most common problems.

My nephew set this up for me and it was easier than I expected. Don't be intimidated by the technical stuff — most of it is just clicking Next a bunch of times. If you get stuck, the Help file actually has decent instructions for once.