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Knowledge BaseTechnical › Why is my account locked?

Why is my account locked?

Flamenet automatically locks accounts after several failed sign-in attempts in a short period to protect against brute-force attacks.

How lockouts work

After 5 consecutive failed password attempts from the same IP address, that IP is locked out for 30 minutes. You will see a message saying your account is temporarily locked.

What to do

  • Wait 30 minutes and try again from the same device.
  • If you have forgotten your password, use the Forgot Password link to reset it via email — this works even during a lockout.
  • If you believe you are being locked out by someone else attempting to access your account, change your password immediately and consider enabling Two-Factor Authentication.

If the lockout persists beyond 30 minutes or you suspect malicious activity, contact security@flamenet.io.

Can’t find what you’re looking for?Contact us and we’ll get back to you within 2 business days.